Eureka Forbes Customer Care: Building Long Term Customer Relationships
It’s always said that all relationships take time to build up and this is true when we talk about the segment of consumer durable products. The consumer and a brand relationship begins with the former purchasing a specific product. To uphold and maintain the relationship depends upon the service, products and after sales support the company provides. The relationship grows stronger if the services, products and support provided by the brand meets the expectation of the consumer. This leads to goodwill and addition of a lot more consumers, which directly impacts the growth of the firm in the positive sense. This is one of the reasons behind the success of Eureka Forbes in India.
The firm not just offers high quality, technology-rich, pioneering and innovative products but it also offers excellent and prompt support service for after sales of its products. The executives at Eureka Forbes customer care are always there to attend your issues and take up all requests effectively, solving them to their customer’s satisfaction. They don’t leave any room for complaints and customer grievances. They can be reached at 3988 3333, which is their helpline number and this can be accessed anytime of the day.
To ease prompt and effective after sales support, Eureka Forbes has trained more than 5800 technicians for various products that the firm deals in. When you call the company’s customer care support, you’ll mostly be asked about the model of the product you have, the date of purchase, and the issue. On the basis of details provided, executives coordinate with other departments and consequently send the most able technician to get the issue of your product or related to your service resolved. The organization has around 1100 service centers in India and approximately 80% customers will always find a service support centre within a 5km radius from where they live. Thus they gain an advantage of getting service support under 24 hours. There are rarely any customers for whom the time frame for getting support exceeds 24 hours.
To ensure well satisfied customers and for an effective after support service, Eureka Forbes in India runs a dedicated page on eurekaforbes.com, its official website for consumers to place complaints and suggestions if any. It’s a step by step process towards customer satisfaction and offering the consumers much beyond their anticipations as well as taking brilliant care of their after sales support needs.