Choosing a moving company
Sometimes it’s difficult to trust others with our things. Some objects have sentimental (as well as financial) value to us, and trusting them in the hands of removalists can be difficult. When you have to hire a company to help you move, how do you make sure that it is reliable? Will your belongings be safe with the employees? Everyone’s heard moving horror stories, and you should do your best to avoid them. Here are some tips to make sure you are hiring a reliable company that will take care of your things as if they were their own.
1. Ask around
Ask your friends and neighbours what experience they’ve had with moving companies. Word of mouth is a good way to ascertain whether a company has a good reputation or not. Sometimes opinions can differ depending on personal temperaments and even employees, but generally a good company ensures that quality standards are met with every single move. The Internet is another good source of reviews, but be wary of wildly differing reviews; sometimes shady companies hire people to write highly praising reviews to contradict the bad reviews from real people. If some commentators leave their email, contact them directly. If you don’t know who to ask, check out the site ‘Moving Scam’. It contains articles, reviews and a message board that can help you identify problem movers as well as good companies.
2. Request references
When you’ve chosen two or three companies for your shortlist, call them and request references from former clients. Look at their website and read carefully. Good, confident companies won’t try to boost their sales by promising low, low prices. Email the companies directly and request quotes or other information. Check out the professionalism of the answer: is it riddled with mistakes? Someone may be running the company from their basement. A well-written, professional answer likely indicates a more trustworthy company.
3. Check business associations
Look out for any better business bureau or business association in your area. Often, these associations keep reports of problems with certain companies. You can always call them and ask if they keep that kind of information. Also check with the automotive authorities in your area. Does the company have all the necessary permits to own and operate moving trucks? A lack of permit indicates a shady entreprise. Don’t do business with a company that requests high cash deposits, who won’t send an employee over to give you an estimate, or who doesn’t provide you with a contract including your rights and responsibilities for moving.
Most importantly though, trust your instincts. If something feels wrong or weird, don’t hire the company. Make sure you have all the necessary information before signing a contract with any moving company. Companies with their own trucks, clean premises and a professional office manners are good signs. If the company won’t let you visit their premises or refuses to send an evaluator, be wary. Your local network of friends is an excellent source of information, so make sure you use it!