If you’ve never had a security system before, and don’t really speak the language, it’s a good idea to take the time to learn the fundamentals of security systems so you understand the procedures and processes involved. Whether you need home security monitoring or for your business, the more you know about security systems the easier it will be to make decisions.

1. Security industry terminology

Like most highly skilled professions the security industry has its own jargon, including a lot of terms that don’t make a lot of sense when you first hear them.

You’ll be aware of some of these terms, but probably only a few:

• Access points – Areas in the building which could provide access to intruders.

• Armed – An alarm system which is turned on and ready to respond.

• CCTV – Closed-Circuit Television cameras which provide real time visual surveillance of a security area.

• Dome network camera – A 360 degree camera with all-round vision which is part of a video surveillance network.

• Local alarms – An alarm system not hooked up to a remote monitoring system, usually with a loud sonic alarm.

• Monitored alarms – An alarm system or systems which are directly linked to a remote monitoring system operated by the security service provider.

• Nominated person – The client or a delegated employee of a client like a commercial business, used as a contact during an alarm situation.

• Notifications – Notifications made by the security service provider to clients and in some cases to the police.

• Panic/hold up alarm – A silent alarm operated by people on the premises to notify security service providers of an incident.

• Patrol – A physical inspection service performed by security service providers to inspect premises and in some cases check alarms when triggered.

2. What security service providers can and can’t do

Security service providers work in a regulated industry. These are licensed professional services which must operate in accordance with law.

Security service providers can:

• Provide services entered into under contract.
• Provide professional advice regarding security systems and other relevant matters.
• Access premises in the course of providing their services.
• Provide information to the police as required under the terms of their contracts.
• Notified authorized people of matters relevant to performance of their duties.

Security service providers can not:

• Act as law enforcement officers.
• Take any action which might put people at risk.
• Use weapons, except in self defence.
• Provide legal advice.
• Provide information to third parties regarding client security or otherwise breach client confidentiality.

3. How to get help with your security

The primary role of security service providers is to ensure a rapid response to security issues and incidents. As a matter of fact, much of the work of security service providers is done by remote security alarm monitoring, off-site.

Security service providers save time, money and in some cases lives, by providing an efficient, effective service which ensures the correct response to any security situation as soon as possible. It’s a very good idea to seek a consultation with the security service provider to take you through all the security issues related to your premises and give you a range of options to meet your needs.

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